Buyer protection
Know what you’re buying. Know where to find help.
Updated October 6, 2026 · Draft for review
Review before you pay
Check access, inventory and the USD total.
24 hours from first reveal
In-app reporting. Your legal rights remain.
Support tied to your order
One conversation, with evidence in context.
This draft describes the current app and proposed conduct rules. Final merchant details, payment-provider terms and legal review are still required before launch. It does not waive consumer rights or promise a refund outcome.
Before you purchase
Review the game, region, platform, inventory, email access and total USD price. Unspecified features are not confirmed as included. Ask support if something is unclear.
Listings are snapshots. Publishers may restrict account transfers. AccsForge does not verify transfer permission or promise permanent access, immunity from bans or future inventory value. Use only payment methods you own or are authorized to use.
Delivery and order status
Payment confirmation or a wallet reservation is not proof of delivery. Successfully fulfilled accounts appear in My Vault with credentials hidden until you reveal them. Keep your order reference and review the delivered access promptly.
If checkout is interrupted or uncertain, check My Purchases and contact support through that order. Do not order again. Reserved funds may remain held while fulfillment is checked; an uncertain outcome does not automatically trigger a refund. Clearly labeled demos are simulations, not real purchases.
Your reporting window
The 24-hour email-access warranty starts at first account-credential reveal. It covers inability to access the supplied email and ends when you explicitly reveal email credentials or unlock the mailbox. Repeated reveals never restart the clock. Open an email-access warranty ticket from your purchase before the deadline. Other delivery issues can be raised with support.
A claim starts a review, not a guaranteed refund or recovery. The 24-hour window does not remove statutory rights. If it has expired or the reporting tool is unavailable, contact support. Your applicable consumer and payment-dispute rights remain unaffected.
Evidence and support
Start from the affected purchase. Describe what you expected, what happened, when it happened, the exact error and steps already tried. Add updates to the same conversation. Screenshots help; a recording is useful if available, but a missing recording alone does not invalidate a claim.
Do not fabricate or alter evidence. Redact passwords, verification codes, payment details and unrelated personal information. Explain security or email changes you made. A security change alone is not an automatic reason to reject a legitimate claim.
Reviews, refunds and appeals
Support reviews the order, delivery, timing and evidence. Buyer-caused issues are assessed on the facts. If you disagree, reply with the reason and new evidence or use Contact Us. Reporting a problem does not automatically issue a refund.
The current approved purchase-refund action credits the AccsForge wallet. This differs from returning a payment through its original provider. Wallet credit does not replace an original-payment refund where law requires one. Final refund methods and merchant terms still require review.
There is no blanket ‘all sales final’ rule. Digital-content withdrawal exceptions depend on applicable law and required express consent and acknowledgement. Browsing this page or revealing credentials is not a substitute for a compliant consent process.
Payments and chargebacks
Top-ups and purchases are separate operations. Check amounts, fees, currency and network before paying. A pending payment is not spendable until verified and credited. Do not send extra funds just because confirmation is delayed.
Contact AccsForge promptly about an unrecognized or incorrect charge. You may also contact your bank or payment provider; contacting AccsForge first is not a condition of exercising your rights. Never misrepresent an authorized payment as unauthorized to obtain an improper refund.
Tell support about any bank dispute or refund in progress to avoid duplicate reimbursement. Keep order references and receipts. Relevant order, delivery, reveal and support records may be used to investigate disputes, subject to the Privacy Policy and applicable law.
Fair use and account security
Use one personal account and verify a permanent email address. Alternate accounts, bots, reward farming, stolen payment methods, fabricated claims, unauthorized access, promotion abuse and bypassing security checks are prohibited. Keep communication factual and respectful. A genuine complaint or bank dispute is not, by itself, fraud.
Keep credentials private. Never give support your password or verification codes. Suspected abuse may require review and proportionate restrictions; contact support if you need an account restriction explained.
Games and reward inventory
Paid case outcomes are determined on the server. Current paid case rewards enter your AccsForge inventory; selling an eligible reward credits its displayed value to your wallet. Artwork represents a AccsForge reward, not delivery of an in-game cosmetic.
The Daily Free Drop has been removed. New claims are unavailable. Previously credited rewards and wallet records remain in your account.
Need a hand?
Start with your purchase. If you cannot sign in or your reporting window has ended, use Contact Us.
Document version: 2026-10-13-draft